Iranian Journal of Educational Sociology
انجمن جامعه شناسی آموزش و پرورش ایران
Iranian Journal of Educational Sociology
Literature & Humanities
http://iase-idje.ir
1
admin
2645-3460
10.61186/ijes
en
jalali
1402
2
1
gregorian
2023
5
1
6
1
online
1
fulltext
en
Identifying the Dimensions and Elements of Comprehensive Quality Management at Islamic Azad University: A Qualitative Study
تخصصي
Special
پژوهشي
Research Article
<strong>Purpose: </strong>comprehensive quality management is the art of managing the entire complex for accomplishing the best outcome. Thus, the present research was done to identify the dimensions and elements of comprehensive quality management at Islamic Azad University.<br>
<strong>Methodology</strong>: The present research was an applied research of qualitative type. The research population consisted of experts in comprehensive quality management and evaluation at Tehran City; according to the principle of theoretical saturation, the sample size was estimated 12 individuals, chosen through snowball and purposive sampling methods. The research instrument was a semi-in-depth interview whose validity was confirmed through triangulation method, and its reliability, via interrater consistency coefficient, was estimated above 0.71. The data were analyzed through coding method in MAXQDA-2018 Software.<br>
<strong>Findings</strong>: The coding results suggested that comprehensive quality management at Islamic Azad University had three dimensions of internal, external, and academic quality development along with service assessment. The internal dimension included elements of leadership, curricula planning, the staff competence level, competent faculty members, assessment quality, quality of the physical atmosphere, educational equity, information technology quality, feedback on performance, the students’ competence level as well as the curriculum. The external dimension included cultural, social, economic, geographical – environmental elements. Finally, the dimension of academic quality and service assessment included elements of commercialization, skills, economic development, responsivity, value creation, as well as development of academic quality and service assessment.<br>
<strong>Conclusion</strong>: considering the dimensions and elements identified for comprehensive quality management at Islamic Azad University, the ground could be provided for accomplishing comprehensive quality management as well as achieving useful and excellent outcomes.
Management, Comprehensive Quality, Comprehensive Quality Management, Islamic Azad University
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http://iase-idje.ir/browse.php?a_code=A-10-852-1&slc_lang=en&sid=1
Haghreza
Eyvazi
mr.haghreza@yahoo.com
100319475328460010918
0009-0008-2612-5756
No
PhD Student, Department of Management, UAE Branch, Islamic Azad University, Dubai, UAE
Fatah
Nazem
nazem@riau.ac.ir
100319475328460010919
100319475328460010919
Yes
Assistant Professor, Department of Management, Roodehen Branch, Islamic Azad University, Roodehen, Iran
Kamran
Mohammadkhani
mohammadkhani.k@mihanmail.ir
100319475328460010920
100319475328460010920
No
Associate Professor, Department of Management, Science and Research Branch, Islamic Azad University, Tehran, Iran
Abbas
Khorshidi
a_khorshidi40@yahoo.com
100319475328460010921
100319475328460010921
No
Professor, Department of Management, Islamshahr Branch, Islamic Azad University, Islamshahr, Iran
Amir Hossein
Mohammaddavodi
adavoudi838@yahoo.com
100319475328460010922
100319475328460010922
No
Associate Professor, Department of Management, Saveh Branch, Islamic Azad University, Saveh, Iran.